Setting up an efficient helpdesk system is a crucial aspect to success when running an eCommerce business. If you have a WordPress-WooCommerce online store, there are several options to help you integrate a helpdesk. When it comes to a helpdesk or support ticket plugin, the choice that you make is dependent on a lot of specific business requirements. In this article, we will discuss some of the important features to look for in WordPress helpdesk and support ticket plugins that will help improve customer experience. We will also explore the features of some of the best solutions.
Characteristics of a good WordPress Helpdesk solution
A good helpdesk solution should essentially help in better customer experience. You need to ensure that it offers a comprehensive set of features to help you provide exceptional customer experience. First, let us try and understand some of the advanced features of a superior WordPress helpdesk solution:
No restrictions in number of agents and tickets
When you check out some of the popular helpdesk solutions, you may see many of them have restrictions when it comes to the number of agents who can use it. This may not be a great feature when your business is going through a rapid growth phase. Paying additional charges every time a new agent is added to the team may not be a great outcome for a small business. So, look for WordPress helpdesk and support solutions with no restrictions in terms of number of agents and ticket… Read More