The use and utility of online chat and chatbots, powered by improving levels of AI, are increasing rapidly. During these transitional times, it’s interesting to know with which we which are we interacting: a real human being or AI/chatbot?
We’ve developed five techniques for determining if you’re dealing with a real person or an AI/chatbot. Spoiler alert: the more you experiment with these, the faster the chatbots will learn and adapt.
Technique 1: Empathy Ploy
We believe today’s level of AI is lacking in cognitive empathy because emotions between humans are really hard to understand and explain. So, intentionally creating an empathetic dialogue with your human being or AI/chatbot can be revealing.
The Empathy Ploy requires you to establish an emotion-based position, and appeal to the human being or AI/chatbot at an emotional level.
The Situation: You are not happy — the most common basis for a customer service interaction.
Scenario 1: AI/chatbot
You: I’m not feeling well.
Chat reply: How can I help you?
You: I’m sad.
Chat reply: How can I help you?
Scenario 2: a human being
You: I’m not feeling well.
Human reply: How can I help you? Do you need medical help?