Deciding whether your business needs service desk or help desk services can be a challenging one. Some people use these two terms interchangeably, which further complicates the process.
Many businesses need both types of services. Help desk services work for solving specific problems, while service desk services provide an umbrella for overseeing support services. However, the process of deploying these support services – and any related support software – depends on your organization’s size and tech requirements.
The Top-Rated Help Desk Software in Service Desk vs. Help Desk
Help desk software is a key option to have on hand to help your team solve tech-related problems and to provide trusted customer service. We studied the best help desk software options to give you a head start on finding the perfect option for your needs.
Freshdesk — Best help desk software for small businessesZoho Desk — Best for scalability and growthFreshservice — Best for ITSMZendesk Support — Best full-service help desk softwareJira Service Desk — Best for SME Internal supportHappyFox — Best for omnichannel ticket supportKayako — Best for personalized customer supportCayzu — Best cheap help desk software
You can read our full reviews of each help desk software product here.
What Is Service Desk vs. Help Desk?
The differences between service desk and help desk are subtle, but they are important to understand.
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