IM Sphere

Successful brands put the customer first.

They monitor their customers’ behaviors and leverage their needs to enhance the buying process. You can also boost your revenue by optimizing the customer experience.

If you want to take this concept one step further, you need to focus on one important element that will increase sales.

Personalization.

Personalizing the customer experience is a winning strategy. In fact, 96% of marketers agree that their efforts to personalize their customers’ experience advance their relationships with customers.

Furthermore, 88% of marketers say they’ve seen a measurable improvement in their businesses after implementing customer personalization tactics.

But only 33% of businesses feel confident they have the tools to properly personalize the customer experience.

That’s what inspired me to write this guide.

Some of you may already know you need to create a more personalized experience for your customers, but you just don’t know what to do. Or maybe you’re trying to improve your existing efforts.

Regardless of your situation, I’ll explain what you need to do.

These are the best ways to increase sales by accommodating the needs of your customers and personalizing their experience.

Encourage your customers to create profiles

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Posted by DiTomaso

Are you mindful of your customer’s experience after they become a lead? It’s easy to fall in the same old rut of newsletters, invoices, and sales emails, but for a truly exceptional customer experience that improves their retention and love for your brand, you need to go above and beyond. In this week’s episode of Whiteboard Friday, the ever-insightful Dana DiTomaso shares three big things you can start doing today that will immensely better your customer experience and make earning those leads worthwhile.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Hi, Moz fans. My name is Dana DiTomaso. I’m the President and partner of Kick Point, and today I’m going to talk to you about building better customer experiences. I know that in marketing a lot of our jobs revolve around getting leads and more leads and why can’t we have all of the leads.

The typical customer experience:

But in reality, the other half of our job should be making sure that those leads are taken care of when they become customers. This is especially important if you don’t have, say, a customer care department. If you do have a customer care department, really you should be interlocking wit… Read More

Have you ever made a purchase without wanting to?

Sure. We all have. That’s why “Buyer’s remorse” is such a collective human experience. People buy. Then they wish that hadn’t. Naturally, that leads to regret about the decision to buy in the first place.

Which raises an important question: Why the heck would anyone buy a product when they’re going to feel guilty about it afterward?

The answer is simple: someone or something psychologically influenced them to do so. In fact, that influence was so powerful that they did so when they didn’t even want to.

Now, I’m not recommending that you create a terrible product and try to sell it to people who don’t want to buy it – that can hurt your business in the long run. But there’s a greater implication here. If it’s possible to convince uninterested people to buy your product, then it’s definitely possible to convince interested people at a much higher rate.

The trick lies in understanding the hurdles that your target market needs to jump before buying and then helping them make those leaps.

Here are five psychological pri… Read More

Do you want to reach more prospects on LinkedIn? Interested in using LinkedIn video ads to promote your products and services? In this article, you’ll learn how to plan and execute your first LinkedIn video ad campaign. #1: Define Your Target Audiences The first step is to determine what audiences you want to target with […]

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