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Modern-day customers are picky and demanding when it comes to choosing where to make a purchase. And they have every right to do so! Of course, they expect stellar customer service and support at all stages of their customer journey.
However –
How can a company ensure exceptional customer service if it’s growing fast? What are the ways to maintain the speed and quality of support without non-stop hiring and training new employees?
The answer is automating your support as much as possible, for example with a chatbot.
But, first things first —
When do you nee… Read More