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Negative reviews are inevitable.
Regardless of your business type or industry, some of your customers will have a bad experience and write about it online.
Fortunately, negative reviews don’t need to define your online reputation.
With the right response, you can turn a bad review into a positive spin—salvaging your relationship with that customer and showcasing your company in a favorable light to others when they’re researching your business.
This step-by-step guide will show you the best way to handle negative reviews and respond appropriately.
The Top Online Reputation Management Companies to Respond to Negative Reviews
Managing reviews is challenging at scale. Using a reputation management company makes this process much easier, and they’ll help you with other aspects of your online reputation beyond negative reviews.
WebiMax — Best for small businesses that need a hands-on solutionNetReputation – Best for ultra-responsive customer supportInternetReputation.com – Best for personal reputation managementReputation Defense Network — Best for permanently removing false contentPodium — Best for getting reviews automaticallySEO Image — Best for legal and medical practicesGadook — Best for rebranding after reputation attacksBirdEye — Best for getting Google and Facebook reviewsRe… Read More