If your small-to-medium-sized business is like most, your employees rely on computers and technology regularly throughout the workday. When these items are not working properly, your employees end up being less productive and more frustrated.
The majority of such businesses need to have support people available to keep the employees’ tech tools working. Depending on the needs and size of the business, it is common to have both a help desk and desktop support available. Although these are similar services, there are subtle and important differences.
The Top Rated Help Desk Software in Help Desk vs. Desktop Support
To manage the help desk requests for your SMB, deploying help desk software is a popular choice. These software packages monitor the status of service tickets, ensuring every request receives attention. They also track any service requests that must advance to the desktop support role.
Freshdesk — Best helpdesk software for small businessesZoho Desk — Best for scalability and growthFreshservice — Best for ITSMZendesk Support — Best full-service helpdesk softwareJira Service Desk — Best for SME Internal supportHappyFox — Best for omnichannel ticket supportKayako — Best for personalized customer supportCayzu — Best cheap helpdesk software
You can read our full reviews of each help desk software product here.
What Is Help Desk vs. Desktop Support?
When your business is trying to determine whether you … Read More