Most people refer to a corporate wiki and a knowledge base interchangeably. However, the two types of knowledge management platforms are distinctly different. Furthermore, each option has its pros and cons. We’ve put together this head-to-head comparison to help you decide between investing in a corporate wiki vs. a knowledge base.
Corporate Wiki Pros and Cons
Pros
Collaborative knowledge sharing and transferImproved access to knowledgeFaster content populationReal-time content updates
Cons
Lack of structureMinimal content oversightLimited analytics
Knowledge Base Pros and Cons
Pros
Clear knowledge management structureAuthoritative contentRobust analyticsFewer errors
Cons
Requires subject-matter expertsLacks real-time information sharingSlow content submission
Type of Knowledge Management Software: Knowledge Base Wins
A corporate wiki and knowledge base are similar in a lot of ways. Both knowledge management platforms allow you to document and organize important company information. This includes critical documentation such as team playbooks, product requirements, standard operating procedures, and onboarding checklists.
However, the two platforms take different approaches to knowledge management.
Wikis, for their part, take an open source approach to knowledge management. Employees can freely add or edit information on the corporate wiki in real-time. Wikipedia is perhaps the best example of how compan… Read More