CloudTalk’s remote cloud-based phone solution is built for call centers, sales, and support centers that need a streamlined call processing system that saves them time and keeps them productive.
CloudTalk offers a slew of call-center-friendly features that make it a must-have call center solution.
However, it’s worth diving deeper into CloudTalk’s offerings to see if it really is the best cloud-based phone solution for your business.
Below we talk about CloudTalk’s pros and cons, the specifics of its best features, and what you can expect to pay for access to its calling tools.
CloudTalk Pros and Cons
Pros
Comes with call queuing and call recordingHas a mobile app for on-the-go useCan be used for conference callsIncludes intelligent call routingAllows you to get call desktop notificationsEasily imports your contact historyComes with call and workflow automationOffers call statistics and advanced analyticsHas call monitoringBuilt-in real-time client dashboardsIntegrates well with Hubspot
Cons
Charges extra per month for each additional phone numberOnly comes with one free local numberStarter plan doesn’t cover conference callsNot always the best customer support
CloudTalk Features
Here’s a deeper dive into some of CloudTalk’s most standout features.
Voice Features