Want to jump straight to the answer? The best live chat software for most people is definitely HubSpot Live Chat or LiveChat.com.
Live chat software has become an increasingly popular customer service solution for websites across all industries. From lead generation to sales support, troubleshooting, and general inquiries, the use cases for live chat are endless.
Customers today demand an immediate response. Phone calls with long wait times, email support, and other communication methods don’t provide the same instant satisfaction as live chat.
That’s why 46% of customers prefer live chat over email (29%) and social media (16%) support.
Aside from the improved customer experience, live chat also makes things easier for your customer service agents. They’ll have easier access to resources, the ability to route messages to the right department, and resolve issues faster.
By leveraging the power of AI and automation, you can enable live chat on your website 24/7. Users won’t be forced to call your office between 9 AM and 5 PM local time Monday-Friday.
All websites with a customer service option can benefit from adding live chat to their site. If you’re unsure where to start when looking for live chat software to add to your website, I’ve taken the guesswork out of the process.
Read my complete review of the 10 best live chat software options on the market today, and find the right solut… Read More