How can your website visitors contact you?
It’s a simple question, yet I see so many sites with complex solutions.
Take a moment to put yourself into the shoes of a user navigating your website. For one reason or another, they have decided they want to reach you. This person shouldn’t be forced to find your phone number, dial, wait on hold, and potentially get a voicemail depending on your business hours. That’s just too many steps and not very efficient.
Here’s another scenario. The visitor has to look up your email address, navigate to their email platform, then copy and paste your email address before typing a message.
I’ll give you one more example, just for good measure. In order to contact you, the website visitor has to search you on social media, and then send a direct message or leave a comment on your page.
Should you have options for people to contact you via phone, email, and social media? Absolutely.
But you can simplify this process by allowing people to contact you directly from your website. The solution: contact forms.
A simple contact form can help you increase conversions and improve your customer experience. Each additional step a visitor has to take to perform an action reduces the chances that they’ll complete that action.
By setting up a contact form on your website, people can reach you without having to take extra steps or navigating to third-party platforms. There’s a hi… Read More