Want to jump straight to the answer? The best customer service software for most people is LiveAgent.
Happy customers keep coming back and spending more money, while unsatisfied customers can cause meaningful damage to your reputation.
Customer service software puts your support teams in the best position possible to deliver a five-star experience. Agents will have an easier time staying organized, finding information to answer questions, and following up on promises they make.
Customers get faster response times, automated answers to common questions, and a lot fewer dropped calls.
Support your agents and take care of your customers by using one of my top recommendations.
The 9 Best Customer Service Software of 2022
LiveAgent — Best customer service software for live chat supportHubSpot — Best free customer service software and product bundlesFreshdesk — Best customer service software if you’re switching from another platformGorgias — Best integration with ecommerce platformsZoho Desk — Best customer service software for ticketingZendesk — Best customer service software with support suite options availableGroove — Best customer service software for small teams and startupsHelp Scout — Best customer service software for nonprofits
It’s tough to find good customer service software. There are many options available on the market. But some of these tools are significantly better than oth… Read More